How to Submit a WSIB Claim Online in Ontario

Thirteen steps in the order you would actually do them. Each screenshot deep links to the second of the WSIB recording it was taken from.

1. 1

   Start at wsib.ca and open the Submit claim documents link

   WSIB Ontario takes claim documents through its own website rather than by email. On the wsib.ca homepage the "We're here to help" panel answers the three things people arrive to do — report an injury or exposure, submit claim documents, and register your business — and Submit claim documents is the one you want. The same destination sits under all three audience menus along the top: Businesses, Injured or ill people and Health care providers. An injured worker and a health care provider filing a Form 8 take different links and land on the same submission page.

   

2. 2

   Find the form you need under Forms → Overview

   If the document you have to file is a WSIB form, take it from WSIB rather than an old copy from last year. Open your audience menu — the recording uses Health care providers, which is the menu a clinic or physician uses — and choose Forms. A second panel opens with Overview at the top, and the Overview page behind it is the current index of accepted forms, grouped by category: report a patient's work-related physical injury or illness, update us on a patient's recovery and return to work, bill us for your services, treatment and programs, request additional health information, request a treatment extension, and order forms. The page also carries an Upload a claim document shortcut that jumps straight to the submission page.

   

3. 3

   Right-click the form link and save the PDF before filling it

   The order matters, and it is the opposite of what most people try first: you cannot fill in or submit a WSIB form from the page that lists it. Right-click the form link — Health professional's report – Form 8 in the recording — and choose Save link as… from the menu, which also offers Open link in new tab, Open link in new window, Open link in incognito window and Copy link address. The wording of the download option varies slightly depending on your browser, and the file lands in your downloads folder unless you pick somewhere else in the save dialog.

   

4. 4

   Open the saved PDF and type straight into the form

   WSIB's forms are fillable PDFs, so whoever completes the form — the worker, the employer, or a health professional for the Form 8 — types into it instead of printing and handwriting. The Form 8 opens with the claim number box at the top, above Section A Patient and Employer Information, Section B Incident Dates and Details with the date of injury, and Section C Clinical Information with a Left/Right tick box for each injured area. Type your claim number if you already have one; if the claim is still new, fill the rest and let the employer or WSIB supply it. Nothing has been sent anywhere yet — you are preparing a file to upload.

   

5. 5

   Save the completed form under a name you will recognise

   After the last field, save the file. In the recording the reader is open in Acrobat, so saving opens a Save As dialog with the folder breadcrumb This PC > Desktop > WSIB documents, the file name 0008a_Filled and the type Adobe PDF Files (*.pdf) — the original downloaded file is called 0008a.pdf, so the filled copy gets a new name instead of overwriting the blank form. WSIB's own advice is to keep WSIB documents together in their own folder so you can find the file again, because the online submission asks you to attach the same file you just prepared.

   

6. 6

   Open wsib.ca/submit and read what you may send

   The submission address is wsib.ca/submit, the same page the Submit claim documents link opens, and its first line gives the practical reason to use it: when you submit documents online they will be on file within minutes, so WSIB can help sooner. Under What can I submit? the page accepts any claim document — forms, letters, reports and receipts — from any computer, tablet or smartphone, 24/7. Two points are easy to miss: do not submit direct deposit information here, because banking details belong in your online services account, and do not submit Freedom of Information requests or documents, which go through the FOI request form or WSIB's privacy officer instead. A paper document is fine as long as you photograph it clearly or scan it first, and keep the original receipt on file.

   

7. 7

   Sign in, or sign up for an online services account

   Submitting hands you over to WSIB Online services. The Submit documents and reports page carries a Log in panel on the right — email address, password, and a forgot-password link — and directly under it a New user panel with a Sign up button for anyone who has never had an online services account; the page says plainly that to submit claim documents or reports online you need an account. The Support panel on the left sends you to the frequently asked questions page for document submissions if something will not work, and gives the toll-free number for urgent and after-hours situations.

   

8. 8

   Verify your email address to unlock the account

   WSIB added a login step to online services for security, so a first-time filer creates an account before anything can be submitted. The screen opens with the sentence "We need to verify your email address before you can create an account": type the email address that will be your login, then press Get verification code, and WSIB emails you a code. The same page holds the Create password and Re-enter password boxes, a checkbox agreeing to the WSIB terms of use, and the Log in button for the moment the account is live. Do not close the tab while you wait for the message — the code is time-limited.

   

9. 9

   Step 1 of 4: pick the submission type and identify the claim

   Inside the account the submission is a four-step form and the steps run left to right — 1 Add claimant information, 2 Submit documents, 3 Review, 4 Confirmation — and you cannot move ahead until the current step is complete. All fields are mandatory unless marked optional. Step 1 opens with the fork that shapes everything after it: are you submitting a document for an existing claim, or reporting a new injury or exposure? The recording submits a document for an existing claim, which is why the next field asks for the eight-digit claim number on the claim registration letter; last name and date of birth identify the injured worker. Pick the other option and the form takes the new-injury path instead.

   

10. 10

    Step 2 of 4: attach the file you prepared

    Step 2 is the upload, and the page restates the order you have just followed: 1. fill out and save the form you need — the page repeats the three form libraries by audience, forms for injured or ill people, for businesses and for health care providers — then 2. attach and submit the form. It also states the limit that decides how you prepare the file: you can submit up to five documents at once, and if one document runs to several pages you must save them as one file before submitting. Press Attach or drag the file onto the box, and read the last warning again — do not put direct deposit information in a claim document.

    

11. 11

    Tell WSIB which document you just attached

    Once the file is in, the page shows its name and size, a submission progress bar that reads 100%, and two questions about what you sent. Is this a WSIB form? takes a simple yes or no. What document is this? is a drop-down list of the forms by their official names, so you select the exact one rather than typing a description: the list in the recording runs through the hearing aid and hearing services replacement forms, initial assessment reports, the intent to object forms for employers and for workers, the loss of retirement income claim forms, the low back injuries program of care and outcomes summary, and the mild traumatic brain injury program of care reports. Choose one and press Next.

    

12. 12

    Step 3 of 4: review the file, tick both boxes and submit

    Step 3 is the last chance to catch a wrong attachment while it is still yours to fix. WSIB shows the form or document name, the file name and its size, and the claim number the document will be filed against. Under that sit two checkboxes: one asks whether to send you a confirmation email, and the other is the declaration — by checking this box, you agree to the WSIB's terms of use. The recording ticks both and presses Submit. Note what this step does and does not do: it files a document against a claim that already exists; it does not create a claim or decide anything about benefits.

    

13. 13

    Step 4 of 4: save the confirmation

    The last screen is your receipt. It confirms that the document has been submitted and added to the claim file, and says WSIB will review it and contact you with updates or questions — consistent with the promise on the submission page that documents are on file within minutes. Three links sit underneath: Print or save a summary of your submission, which is how you keep proof of what you sent and when, Submit another document if you have more to send, and the route back to your other online services or the WSIB homepage. Save the summary before you close the tab; the confirmation page itself does not come back later.

    

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